Choose the content
Define what ServiceNow content should be translated and which languages it should support.
AI Translations
Certified ServiceNow Store Application
Automate translation across your ServiceNow platform.
AI Translations automatically translates new or updated ServiceNow content, keeping your platform multilingual without manual intervention or ongoing oversight.
ServiceNow coverageTranslate content across your ServiceNow instance, including Service Portal, Chat, Email, Knowledge, Catalog, and more.
Continuous updatesTranslations will occur automatically as ServiceNow content is added or updated.
Make your ServiceNow platform work for a global audience.
Why it matters
Global ServiceNow teams should not need spreadsheets to keep content aligned.
As your instance grows, so does the translation surface area: Service Portal, Knowledge, Catalog, emails, chat, Virtual Agent, tasks, and more. AI Translations turns that into a repeatable ServiceNow workflow instead of a manual project.
- Configure exactly which content should be translated into each of your desired languages.
- Schedule translation runs so new and updated content stays translated.
- Allow agents to translate task content into their preferred language on demand.
- Keep previous translations in the platform so repeated phrases can be reused.
- Route translations for approval only when review is required.
How it works
A controlled ServiceNow workflow from source text to translated content.
AI Translations keeps the process inside ServiceNow: choose what should be translated, let the app find new or changed content, reuse existing translations when possible, and write results back automatically.
Detect what changed
AI Translations finds new or updated content through scheduled runs or on-demand requests.
Translate efficiently
Existing translations are reused when available. New text is sent to your configured translation provider.
Update ServiceNow
Translated values are written back to ServiceNow, with optional approval when review is required.
What the app handles
Built for the ServiceNow content that needs to stay multilingual.
AI Translations is built for the way ServiceNow content is created, updated, reviewed, and delivered across the platform.
01
Scheduled translation runs
Keep new and updated ServiceNow content translated through scheduled automation.
02
Service Portal support
Translate customer-facing ServiceNow experiences across Service Portal, Virtual Agent, and Chat.
03
On-demand translations
Let agents translate task content into their preferred language when they need it.
04
Saved translation reuse
Reuse existing translations when the same source text appears again.
05
Optional approval workflows
Route translated content for review only when approval is required.
06
Reporting and auditability
Track translation status, provider usage, character volume, and completion across your instance.
Instance-wide transformation
Translate your ServiceNow instance at platform scale.
AI Translations is built to transform large ServiceNow environments quickly. Configure the content and languages you want translated, then let the app process the work automatically without turning translation into a long manual rollout.
Control without slowing down
- Translate broad areas of your instance while keeping scope explicit.
- Saved translations reduce repeated provider usage.
- Optional approval routing supports review where needed.
- Preferred translations help preserve branded terms and company-specific language.
- Reports help track progress and provider character usage.
Questions buyers ask
Practical answers before the first install.
Does it translate the whole instance automatically?
Yes. AI Translations can process the ServiceNow content you choose across your instance, then continue translating new and updated content automatically.
Will repeated text be translated again and again?
No. Saved and preferred translations help reuse known phrases, reduce provider usage, and keep branded language consistent.
Can our team review translations first?
Yes. Approval routing is optional, so you can require review where it matters without slowing down fully automated translation elsewhere.
Is this only for certain areas of ServiceNow?
No. AI Translations is built to support content across your ServiceNow platform, from portals and knowledge to catalog, email, chat, virtual agent, tasks, and custom app content.
What if our ServiceNow instance is heavily customized?
AI Translations is designed for customized ServiceNow environments. You choose the content that matters, including custom tables, fields, records, and application content.
Do we have to manage translations outside ServiceNow?
No. Translation requests, saved translations, optional approvals, reporting, and translated content updates are managed from inside ServiceNow.